Product Support & 90-Day Limited Warranty

Our Quality Promise

At AULRET, we want every table lamp and night light you receive to reflect the quality, design, and presentation represented in our store.

Products are carefully selected and tested before shipment. If an eligible item arrives damaged or defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer care team will review the situation and work with you toward an appropriate resolution.

90-Day Limited Warranty

Most eligible AULRET products are covered by a 90-day limited warranty, beginning on the date the order is delivered.

The warranty is intended to cover qualifying manufacturing defects or functional electrical/mechanical problems that arise during normal and intended home use.

Depending on the product, the nature of the issue, and available inventory, an appropriate solution may include:

• A replacement product

• A replacement component or accessory (such as a charging cord, power adapter, detachable base, or lampshade) where available

• Store credit

• A refund, where appropriate

The resolution offered will depend on the individual circumstances of the warranty claim.

What the Warranty May Cover

1. Electrical & Functional Defects

Qualifying defects in internal circuitry, electronic components, lighting functionality, or materials that affect the product's normal intended use, including:

• LED light module failure or abnormal flickering not caused by low power

• Touch sensor, power switch, or brightness control button malfunction

• USB charging port defects or internal rechargeable battery charging issues (where applicable)

• Internal wiring defects

2. Shade, Base & Accessory Issues

For eligible table lamps and night lights, the warranty may cover unexpected manufacturing-related issues involving:

• Lamp bases and structural mounts

• Included lampshades, diffusers, or character shells

• USB charging cables, power adapters, or magnetic connectors

• Detachable decorative components or figures

• Other accessories supplied with the product

Coverage applies to qualifying issues arising during normal intended use rather than damage caused by misuse, dropping, water exposure, or improper handling.

3. Structural Manufacturing Issues

Problems affecting the physical assembly or stability of the light that were not caused by accidental impact, dropping, misuse, excessive force, improper cleaning, or inappropriate handling.

4. Products Damaged Upon Arrival

Products that arrive cracked, chipped, broken, non-functional, incomplete, or otherwise unusable as a result of transportation or handling may also qualify for an appropriate resolution.

What the Warranty Does Not Cover

The limited warranty generally does not cover problems resulting from:

• Accidental drops, physical impacts, chips, cracks, or glass/ceramic breakage after delivery

• Exposure to water, moisture, or liquid spills (unless explicitly rated as waterproof)

• Misuse, improper input voltage, or use outside the product's intended home lighting purpose

• Exposure to extreme heat, open flames, or hazardous environments

• Normal wear and tear, or natural battery capacity degradation over prolonged ordinary use

• Cosmetic changes, surface scratches, or minor paint wear resulting from ordinary use

• Unauthorized repair, disassembly, modification, or alteration of internal electronics

• Damage caused by unsuitable cleaning solvents, chemical agents, or maintenance methods

• Loss or theft

• Damage occurring after the applicable warranty period

Minor differences in color tone, ambient light warmth, finish, texture, shape, surface appearance, or decorative hand-painted details are generally not considered defects when they do not materially affect the product's normal illumination and function. For artistic and hand-finished lighting products, small variations between individual pieces or production batches may occur as part of normal manufacturing.

Damaged, Defective, or Incomplete Products

If your AULRET order arrives damaged, defective, or missing an included component, please contact us as soon as reasonably possible after delivery.

To help us assess the issue efficiently, please provide:

• Your Order Number

• Your Full Name and Email Address

• A short explanation of the problem

• Clear photographs or a short video showing the functional or physical issue

• Photographs of the outer packaging and shipping label if the product was damaged during transportation

For lights featuring touch switches, multiple color modes, dimming features, or rechargeable batteries, a brief video demonstrating the operation/charging issue is highly recommended.

Please keep the product and its original packaging until our customer care team has reviewed your request.

How to Submit a Warranty Claim

To request warranty assistance, contact:

service@aulret.com

Please include your order number together with relevant photographs or videos. Our customer care team normally aims to review and respond to enquiries within 24–48 hours.

We may request additional photographs, videos, product information, or other reasonable details when necessary to determine the nature of the issue and applicable warranty coverage.

Replacement Products

When a replacement is approved, we will make reasonable efforts to provide the exact same model.

If the original design is no longer available or out of stock, we may offer:

• A comparable replacement model

• Store credit

• Another appropriate resolution

Replacement options depend on current inventory and product availability.

Refunds Under Warranty

Approval of a warranty claim does not automatically mean that a cash refund will be issued.

Refund eligibility depends on the circumstances of the claim and our applicable Return & Refund Policy. When a refund is approved, it will generally be returned to the original payment method used at checkout.

After the refund is issued, additional processing time may be required by your bank, credit card issuer, or payment provider.

Returns vs. Warranty Coverage

Our Return & Refund Policy and Limited Warranty serve different purposes:

• The Return & Refund Policy applies when an eligible customer wishes to return a purchase within the applicable return window for preference reasons.

• The 90-Day Limited Warranty applies to eligible manufacturing defects, electronic faults, and qualifying product performance issues that arise during the warranty period.

Please refer to our Return & Refund Policy for complete information regarding return eligibility, procedures, and refunds.

Products Damaged During Shipping

If the shipping package appears visibly crushed or damaged when it arrives, we recommend photographing the box before opening.

If the table lamp, night light, or accessories inside have also been damaged, please provide photographs showing:

• The outer shipping package

• The shipping label

• The damaged product

• Internal foam/bubble protective packaging

• Any broken or damaged accessories

Please keep all packaging materials and damaged products while your request is being reviewed.

Caring for Your AULRET Products

Appropriate care can help preserve the appearance, safety, and functionality of your lamp or night light. We recommend:

• Following all product-specific user guides and safety instructions.

• Using each product only for its intended indoor lighting purpose.

• Handling lamps carefully to avoid accidental drops, especially models with glass or ceramic components.

• Using only the provided or certified compatible USB charging cables and power adaptors with appropriate voltage ratings.

• Avoiding exposure to high humidity, water, or outdoor conditions unless specified.

• Cleaning products with a soft, dry or slightly damp micro-fiber cloth; avoid harsh chemical cleaners or abrasive scouring pads.

• Turning off or unplugging lights when cleaning or when left unattended for extended periods.

Improper use, unapproved charging adapters, water damage, modification, or improper handling may affect warranty eligibility.

Collection-Specific Considerations

AULRET offers table lamps and night lights across the Modern Ritual Collection, Dreamy Sweet Light Collection, and Whimsical Art Collection.

Because individual designs differ in construction, lighting features, materials, and accessories, warranty assessment will take the specific characteristics of the product into account. For example, a rechargeable character night light may require evaluation of its battery and touch sensor, while a modern sculptural table lamp may require inspection of its base, cord, and shade.

Consumer Rights

This limited warranty is provided in addition to any statutory consumer rights available under applicable local laws.

Nothing in this warranty policy is intended to exclude, restrict, or replace rights or remedies that cannot legally be excluded or restricted. Where applicable consumer protection law provides additional or greater rights, those legal protections will continue to apply.

Contact Us

For questions about product support, warranty coverage, damaged products, or an existing warranty claim, please contact:

• Brand: AULRET

• Official Website: aulret.com

• Legal Entity: Shenzhen Jinbaitai Network Technology Co., Ltd.

• Unified Social Credit Code: 91440300MAEFPE828E

• Registered Address: Room 548L, 5th Floor, Building 522, Bagualing Industrial Zone, Bagua 3rd Road, Hualin Community, Yuanling Subdistrict, Futian District, Shenzhen

• Customer Support Email: service@aulret.com

aulret.com is owned and operated by Shenzhen Jinbaitai Network Technology Co., Ltd.

AULRET — Thoughtful Design, Everyday Quality.