Frequently Asked Questions

Orders & Shipping

How do I place an order?

Choose the AULRET table lamp or night light you would like to purchase, select any available color temperatures, design variations, or accessories, add it to your shopping cart, and proceed through the checkout steps.

After your order has been submitted successfully, a confirmation email will be sent to the email address you provided at checkout.

Can I modify or cancel an order?

If you would like to change or cancel an order, please contact us as soon as possible after completing your purchase.

We will make reasonable efforts to help before fulfillment begins. Once an order has entered processing, packing, shipping preparation, or dispatch, however, we cannot guarantee that modifications or cancellations will still be possible.

How can I track my order?

When tracking details become available, we will send a shipping confirmation to the email address associated with your order.

Tracking updates may not appear immediately after a shipping label is generated. The timing and frequency of updates can also vary by carrier and destination.

How long will delivery take?

Delivery times vary according to your destination and may also be affected by carrier operations, customs clearance, holidays, local delivery conditions, and other circumstances.

Please refer to our Shipping Policy for current order-processing and estimated transit times. All stated delivery periods are estimates rather than guaranteed arrival dates.

What if my order arrives damaged, incorrect, or incomplete?

Please contact us as soon as possible if your package contains a damaged, defective, incorrect, or missing product.

To help us review the situation, please provide:

• Your order number

• Clear photographs of the lamp or product

• Photographs of the outer packaging and protective padding

• A photograph of the shipping label, if available

• A short video if the issue involves the touch sensor, power switch, charging port, LED light module, lampshade, or another product detail

Our customer care team will review the information and advise you on the appropriate next steps.

Product Support & Lighting Guide

What does AULRET sell?

AULRET offers a curated range of exquisite and cute table lamps and distinctive night lights designed to bring warmth, comfort, and personality to bedrooms, desks, and cozy living spaces.

Our products are organized into three main collections:

• Modern Ritual Collection

  Contemporary table lamps with modern silhouettes, sculptural forms, textured finishes, soft lighting, and refined everyday relaxation styling.

• Dreamy Sweet Light Collection

  Charming and playful night lights featuring dreamy colors, character-inspired elements, whimsical shapes, touch controls, warm glows, and other sweet design details.

• Whimsical Art Collection

  Artistic and imaginative lighting pieces featuring unusual forms, sculptural decoration, creative textures, botanical or character-inspired elements, and other visually distinctive features.

Available designs may change as new products and collections are introduced.

Do materials and finishes vary between AULRET lamps?

Yes. Materials, glass or ceramic shades, surface finishes, touch sensors, internal battery capacities, and construction can differ depending on the individual product.

Because of manufacturing and finishing processes, minor variations may occur in:

• Shape and dimensions

• Texture and finish

• Color tone or light warmth

• Decorative details

• Surface appearance

Small differences between individual products or production batches are possible and do not necessarily mean that an item is defective.

Will my lamp look exactly like the product photos?

We make reasonable efforts to present product colors, proportions, finishes, shapes, and illumination effects accurately.

However, slight differences may occur because of screen settings, lighting conditions, photography, ceramic or glass characteristics, production batches, and normal manufacturing variations. Please check the individual product page for information specific to the lamp you are purchasing.

How should I care for my AULRET lamp?

Care requirements may differ between products, but general recommendations include:

• Handle lighting products carefully, especially models featuring glass or ceramic components.

• Avoid dropping or striking the lamp against hard surfaces.

• Take extra care with delicate sculptural bodies and raised decorative elements.

• Use a soft, dry or slightly damp microfiber cloth for cleaning; avoid harsh chemical solvents.

• Follow any product-specific charging and usage instructions.

• Use only certified compatible USB charging cables and appropriate power adapters.

• Avoid exposure to high humidity, water, or outdoor conditions unless specifically rated as waterproof.

• Stop using a lamp if it develops electrical faults, flickering issues, or physical breakage that could affect safe use.

How should I care for lampshades, touch sensors, and decorative details?

For lamps containing removable shades or sensitive electronic controls:

• Handle removable lampshades and character shells carefully.

• Avoid twisting or forcing sculptural decorations or connectors.

• Clean individual components according to their applicable care instructions.

• Keep charging ports clean and free of dust or moisture.

• Store removable accessories safely when they are not being used.

What should I do if a touch sensor, charging port, or decorative component has a problem?

First inspect the product carefully and avoid forcing, bending, or modifying any electrical or physical component.

Where relevant, check that:

• The USB charging cable is securely connected to both the lamp and a working power source.

• The power adapter meets the required voltage specifications.

• Touch controls or switches are clean and free of moisture or residue.

• There are no visible cracks or damaged areas on the lamp body or shade.

If the problem continues, please contact our customer care team for assistance.

Can AULRET lamps be used with standard power adapters?

Please always use the recommended USB charging cables and standard, certified USB power adapters (such as 5V/1A or standard USB wall chargers) unless specified otherwise in the product instructions. Avoid using high-voltage or fast-charging blocks unless explicitly stated as compatible by the product guidelines.

Are AULRET lamps suitable for gifting?

Many AULRET designs are selected with gifting in mind and may be suitable for occasions such as birthdays, holidays, housewarmings, celebrations, thank-you gifts, or everyday surprises. Packaging and included accessories vary between products, so please review the relevant product page for specific details.

Are the listed dimensions and capacities exact?

Measurements and specifications displayed on our website are intended as useful references. Minor differences can occur because of manufacturing processes, molding methods, or measurement techniques. Please review the individual product page for product-specific measurements.

Returns & Warranty

How do I return a product?

Before sending an item back, please review our Return Policy and contact us at service@aulret.com for the applicable return instructions.

Products returned without prior authorization or without following the instructions provided may not be accepted.

Does AULRET provide a warranty?

Eligible AULRET products are covered by a 90-day limited warranty against qualifying manufacturing defects in materials or workmanship under normal intended use.

Where a warranty applies, its duration, coverage, and applicable conditions are detailed in our Product Support & Warranty information.

What should I do if my lamp develops a problem?

If you experience an issue involving a table lamp, night light, touch switch, charging port, LED module, or another product feature, avoid forcing, repairing, or modifying the affected area before contacting us.

If assistance is needed, email: service@aulret.com

Please provide:

• Your order number

• Product name

• A short description of the problem

• Clear photographs where relevant

• A short video demonstrating the functional or physical issue where possible

Providing these details can help our customer care team review your request more efficiently.

Payments

Which payment methods are available?

The payment options currently available to you will be displayed during checkout.

Prices on aulret.com are displayed and processed in U.S. dollars (USD). Available payment methods may differ according to your location, device, and the payment services available when your order is placed.

Is my payment information secure?

Payments are handled through the payment methods and payment-service providers presented during checkout.

AULRET will never ask you to send complete payment-card information through ordinary email or customer-support messages. Please see our Payment & Security Policy for additional details.

Product Information

Where can I find specifications for a particular lamp?

Detailed information is provided on each individual product page and may include:

• Dimensions and weight

• Light source type, brightness levels, and color temperature

• Materials and finish

• Power supply, battery capacity, and charging method

• Included accessories (such as USB cables or adapters)

• Care and safety instructions

• Recommended room settings and usage

Because features differ between products, please review the applicable product page before purchasing.

Can the color or light warmth look different when I receive the product?

Slight differences are possible. Screen settings, ambient room lighting conditions, photography, glass or ceramic glazing, and normal manufacturing variations can all affect how a color or light warmth appears. We make reasonable efforts to represent each product accurately.

Will every lighting product have an identical finish?

Not necessarily. Lamps featuring specialized glazes, textured surfaces, sculptural forms, hand-finished details, or unique diffusers may show minor variations between individual pieces or production batches. These differences occur naturally as part of the manufacturing process and do not indicate a defect.

Contact Us

For assistance with an order, shipping, returns, lamp care, product specifications, warranty support, or product use, please contact us:

• Email: service@aulret.com

• Brand: AULRET

• Website: aulret.com

• Legal Entity: Shenzhen Jinbaitai Network Technology Co., Ltd.

• Registered Address: Room 548L, 5th Floor, Building 522, Bagualing Industrial Zone, Bagua 3rd Road, Hualin Community, Yuanling Subdistrict, Futian District, Shenzhen

• Unified Social Credit Code: 91440300MAEFPE828E

• Customer Support Email: service@aulret.com

For order-related enquiries, please provide your order number whenever possible. For product assistance, including the product name and a brief description of your question or issue will help our team respond more efficiently.

AULRET — Exquisite & Cute Lights for Everyday Moments.

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