Contact Us

Contact AULRET

Welcome to AULRET.

We want every stage of your shopping experience to feel simple and well supported. Whether you have a question before placing an order or need assistance after your purchase arrives, our customer care team is available to help.

For questions about our table lamps and night lights, product care, operation and charging, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please reach us through the official contact information below.

1. Email Customer Care

  • Customer Support Email: service@aulret.com

We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).

If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.

For product or after-sales enquiries, it is helpful to provide:

  • Product name

  • Order number, where applicable

  • A short explanation of your question or issue

  • Clear photographs, when relevant

  • A brief video if the issue concerns the light's function, touch control, dimming feature, charging port, power cord, lamp shade, base, or other product features

Providing complete information from the beginning can help us review your request more quickly.

2. Customer Service Hours

  • Support Email: service@aulret.com

  • Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Enquiries received outside these hours will be reviewed during the next available business period.

Response times may occasionally be longer during holidays, promotional events, or periods when we receive a higher-than-usual number of customer enquiries.

3. Order, Delivery & After-Sales Assistance

Our customer care team can provide assistance with:

  • Order status and tracking information

  • Shipping and delivery questions

  • Lamp and night light product information

  • Product use, battery care, and safety guidance

  • Damaged, defective, incorrect, or incomplete orders

  • Returns and other after-sales matters

  • Product dimensions, lighting specs, features, and materials

  • Business, bulk-order, and wholesale enquiries

When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.

If a lamp or other product arrives damaged, incorrect, or incomplete, please contact us promptly and provide clear photographs showing both the item and its packaging so our team can review the situation.

4. Lighting & Product Support

AULRET curates exquisite and cute table lamps and night lights across three distinctive collections:

  • Modern Ritual Collection

    Contemporary and sculptural table lamps designed around modern forms, premium textures, soft lighting, and refined everyday relaxation rituals.

  • Dreamy Sweet Light Collection

    Soft, charming, and playful night lights featuring pastel colors, character-inspired designs, whimsical shapes, warm ambient glows, and cheerful design elements.

  • Whimsical Art Collection

    Expressive and imaginative lighting pieces featuring artistic forms, sculptural details, unusual silhouettes, and creative decorative elements.

If you need assistance with an AULRET product, we can help with questions concerning:

  • Lamp dimensions, light source type, and brightness levels

  • Materials, power supply, and battery capacity (where applicable)

  • Switches, dimming options, touch controls, and included accessories

  • Decorative details, base stability, and shade care

  • Charging methods, cable compatibility, and safety recommendations

  • Product variations and light color temperature

  • Recommended room settings and ambient usage

  • General product specifications

Specifications and included components may differ from one design to another, so please include the product name when contacting us.

5. Business & Wholesale Enquiries

AULRET welcomes enquiries from retailers, distributors, commercial purchasers, home and interior decor businesses, lifestyle retailers, gift boutiques, and other potential business partners.

For wholesale, distribution, bulk orders, or other commercial opportunities, please contact:

  • Email: service@aulret.com

To help us process your request quickly, please use:

  • Subject: Business Inquiry

    or

  • Subject: Wholesale Inquiry

Where possible, please include your company name, target market, anticipated order quantity, and a short description of the opportunity or request.

6. Corporate Entity & Contact Information

  • Brand: AULRET

  • Website: aulret.com

  • Legal Entity: Shenzhen Jinbaitai Network Technology Co., Ltd.

  • Registered Address: Room 548L, 5th Floor, Building 522, Bagualing Industrial Zone, Bagua 3rd Road, Hualin Community, Yuanling Subdistrict, Futian District, Shenzhen

  • Unified Social Credit Code: 91440300MAEFPE828E

  • Customer Support Email: service@aulret.com

aulret.com is owned and operated by Shenzhen Jinbaitai Network Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and associated e-commerce activities.

How We Can Help

From finding a light that brings warmth to your space to receiving, using, and enjoying your order, we want your experience with AULRET to remain clear and straightforward.

Whenever you need assistance, contact us at:

service@aulret.com

Thank you for shopping with AULRET.

AULRET — Exquisite & Cute Lights for Everyday Moments.